In a world where consumer brands fight tooth and nail to capture a larger piece of the consumer’s mind space, strong branding is an absolute necessity. Brands that lack a strong identity, stand no chance in the competitive business realm. Data analytics may not be the first thing that comes to mind when you think about building a strong brand image, but it can be one of the most powerful tools at your disposal. In today’s business world, data analytics has become an invaluable asset to help you see and understand your customers, leading to strategies that strengthen your brand and boost sales. Data analytics can be an invaluable tool when it comes to creating, maintaining, and optimizing your company’s brand presence. In this article, we’ll explore 4 ways data analytics can help you build a strong brand presence.
Monitoring your brand on social media
With the recent rise in the importance of digital marketing, businesses are now looking at social media as a platform to reach their target audience. By using data analytics, you can track how often your brand is mentioned, as well as the sentiment around those mentions. Data analytics can measure how often customers think of your brand and with what emotion they are thinking about your brand. Brands can resolve and maintain customer support through their online platforms for maintaining a loyal brand image.
Nike is known for its well-designed marketing strategies. They are aware that they are not selling shoes but rather a way of life. Just like their memorable marketing campaigns, their customer support is also great. They have a dedicated customer support system on Twitter that enables them to answer customer complaints and queries in a timely manner. Whenever a customer complaint arises with their tag, they respond immediately with care and patience. Nike’s Twitter account showcases their dedication and commitment to their customers.
Delivering value to your customers
One of the most important ways data analytics can help you build a strong brand presence is by collecting feedback from your customer and identifying patterns. This feedback can be used to improve your product or service, as well as personalize your marketing messages to better appeal to your target customers. Additionally, analyzing customer reviews can help you identify any areas where your brand needs improvement. Brand recognition and recall are also important aspects of building a strong brand presence, and data analytics can help you track these metrics over time to gauge your progress.
In-depth data analytics are used by Zara to provide clients with what they desire. By using data analytics to respond to customer pull and keep up with demand in real-time, constrained environments, Zara has rocked the apparel industry. As a consequence, this makes Zara a market and more distinctive from its competitors. Additionally, this popular clothing brand gathers information via surveys and its social media channels. They are always engaged, which helps them comprehend the wants and fashion preferences of their customers.
Targeting the right segment
The marketing department of your company must fully grasp who its true consumers are and how to better connect with them. Combining complex statistical techniques with analytics is an efficient way to accomplish market segmentation and targeting. Utilizing data-based targeting enables the user to deliver personalized marketing messages to the targets which enhance the quality of conversion.
Gone are the days when brands used one social media account, Dior is making a revolution in this field. They have multiple social media platforms to cater to different demographics. Dior official and Dior Homme are the brand’s two Instagram accounts. Dior’s official account is targeted to its primary audience while Dior Homme is dedicated to their male segment. All posts and content in Dior Homme are curated to the likes and needs of male audience.
Improving customer experience
By analyzing customer feedback, you can identify patterns and issues faster, and take action to address them before they become bigger problems. A brand that provides the best user experience and engaging content to the users are likely to build top-of-the-mind brand recall.
Recommendations based on past purchases, and browsing history helps users to choose exactly what they want without much effort from their end. By understanding your customer base, you can create targeted marketing campaigns that will resonate with them on a personal level. From understanding customer demographics to identifying customer trends, data analytics can help you know your customers better and enhance their loyalty to your brand.
The industry leader in beauty retail, Sephora is highly focused on giving its customers the best user experience. It does everything possible to create a memorable client journey, from product exploration tools to individualized loyalty benefits. When a user enters their website, they curate a list of products based on the user’s past purchasing behavior. They also have a “new for you” section that helps the users to explore the recent products in the market. The brand uses predictive analytics to provide these experiences to its clients.
A brand is an integral part of any business, and it’s important to protect it. There are different ways that data analytics can help a brand build a strong brand presence. At Xtract.io, we know that a strong brand is an essential part of your business. Leverage our advanced analytics services to establish your brand and improve your marketing strategy.